Check in Inspection: Real Returns assigns it’s in-house maintenance personal to do a meticulous and elaborate inspection of the premises and detail the property owner about the condition of the property and provide professional advice about any repair or maintenance work if required.  Moreover, Real Returns will organize and supervise the maintenance and repair jobs on behalf of the landlord.

Marketing and advertising: Real Returns has the in-house capability and expertise in marketing and advertising the property to reach the right target audience without spillover.  Our marketing team research on the above and below the line media including online and electronic channels to decide on the ideal media mix, to extract maximum value for every dirham spent.

Tenant qualifying / Screening:  Due to legal issues and other concerns, it is inevitable to know a bit more about your tenant especially when the property is of a high profile in a high end locale.  Real Returns has the means to find out and select the most suitable tenant for your property and will undertake all possible measures to evaluate the payment capacity and potential of the tenant.  It is fundamental to have a smooth and hassle-free relation with your tenant to maintain an uninterrupted rental yield throughout the year.

Formation of Tenancy Contract:  Real Returns will undertake the responsibility to constitute the Tenancy contract and collect the rental cheques and security deposit from the tenant on behalf of the landlord. 

Registration in Ejari:  According to Ejari, the new system implemented by Dubai Land Department, the registration of every rental contract is mandatory.  Real Returns will ensure the registration of the tenancy contract in this mandatory system, if the property has the title deed.

Collection and submission of the Rental cheques:  Real Returns will undertake to collect the rental cheques and the security deposit from the tenant and forward them to the landlord.

Facilitation in arranging the utilities:  Real Returns will facilitate the tenant to arrange all the utilities like DEWA, DU/Etisalat in order to have a good relationship with the tenant which helps in retainership at the end of the tenancy period. 

Remittances and Banking:  Based on the contract with the landlord, if the cheques are issued in the name of Real Returns, then Real Returns will encash the same on the due date and remit the funds to the landlord at the earliest anywhere in the world, required by the landlord.

Follow-ups in case of delay in payments:  In case if any of the rental cheques are bounced and/or payments are delayed, Real Returns will follow up with the tenants and initiate all efforts to recover the payments.  A legal process will be initiated and followed if the tenant fails to pay despite all efforts are made.  {Please note that all expenses of the litigation will be borne by the landlord.}

Repair / maintenance call:  During the tenancy period, if any maintenance or repair work is required in the property, Real Returns will undertake the task and arrange our professional team to inspect and carry out the work.  The whole process will be supervised by Real Returns Management Team to ensure top quality and finish. 

Reporting system:  Real Returns has developed a dedicated and advanced information system by which all property related information will be provided to the landlord.  This includes images of the tenancy contract, rental cheques, remittances receipts, maintenance job formation, property fitness report, etc.

Check-out inspection:  At the end of the tenancy contract, if the tenant decides to vacate, Real Returns team will carry out an elaborate inspection and make sure that everything in the property is in the same order and condition as it was handed over to the tenant.  If incase anything is found damaged due to misuse or negligence of the tenant, Real Returns will ensure to get this repaired at the cost of the tenant or otherwise deduct from the security deposit of the Tenant. 

Renewal / Re-renting of the property:  Real Returns will renew the Tenancy contract according to the prevailing Rules and Regulation of RERA as and when required upon the desire of the tenant.

If property is vacated:  Real Returns will carry out the general maintenance and renovation to uplift the face value and make it more attractive for the new prospective tenants.  General renovation also helps in longer life of the property. 

Dedicated Management Team:  Real Returns has a handpicked and dedicated team who has been assigned for property management supervision.  Their professionalism and expertise will help the property owner as well as the tenants and buyers in delivering continual service and undiminished value for their investment.